This section is designed to answer the most common questions about our work, process, prints, and collaborations. If something isn’t covered, feel free to get in touch.
What do you sell?
PRINTS by Diana&Lucas Photography sell high-quality art prints, fine-art, and aerial photography created with care and attention to detail. Our collection includes a variety of styles, themes, and formats suitable for homes, offices, gifts, and personal spaces.
Are your prints original?
Yes. All designs are original make by PRINTS by Diana&Lucas photography and properly licensed. We do not sell stolen, copied, or unauthorized artwork form others. Each work that you see on this website is our own work photographs.
Where are you based?
PRINTS by Diana&Lucas photography is legally registered business operating in POLAND, with a part of our services available online to serve customers globally. Our production and fulfillment locations may vary based on your location to optimize delivery speed and reduce shipping impact.
What are your rates for a typical project?
Our rates vary depending on the project’s scope and what type of services you require from us. Once we’ve discussed your specific needs further we’ll be able to provide an accurate quote for you.
What types of prints do you offer?
Every print in our collection features a photograph capture by Diana & Lucas Photography. We do not use stock photography or third-party imagery.
Our collections include: Wildlife & Nature, Lines and Shapes, Aerial Prints, Quiet Icons, Giants Of The Land, Sacred Details, From Above and Urban Geometry
Everything you see is our own work.
What Framed PRINTS sizes are available?
Sizes vary depending on the artwork. Common sizes include:
What Unframed PRINTS sizes are available?
Sizes vary depending on the artwork. Common sizes include:
Exact size options are listed on each product page.
Are frames included?
You have two options available: framed and unframed. The framed option provides additional support and protection, while the unframed option offers a more minimalist appearance. Choose the one that best fits your style and needs.
What materials are used?
We use premium materials, including:
Material details are listed on each product page.
Will the colors look exactly like on my screen?
Colors may vary slightly due to differences in screen settings, brightness, and calibration. We do our best to ensure accurate color representation.
How do I place an order?
1. Select your design
2. Choose size and options
3. Add to cart
4. Complete checkout
You’ll receive an order confirmation email after purchase.
Do you offer custom prints?
Yes, we may offer custom or personalized prints. Availability depends on the design. Contact us before ordering if you have special requests.
Can I make changes after ordering?
If your order has not entered production, changes may be possible. Contact us as soon as possible. Once printing begins, changes cannot be guaranteed.
Do you sell digital prints?
Some designs may be available as digital downloads. These are clearly labeled on the product page.
What can I use digital files for?
Digital files are for personal use only unless otherwise stated. You may print them for yourself but may not resell, share, or distribute them.
Will I receive a physical product with digital downloads?
No. Digital products are files only and will be delivered via email or download link.
Where do you ship?
We ship worldwide unless otherwise stated.
How long does shipping take?
Processing time: 2–5 business days
Shipping time:
Domestic: 3–7 business days / International: 7–21 business days
Times may vary depending on location and demand.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number by email.
What payment methods do you accept?
We accept major payment methods, including:
Are taxes included?
Taxes may be added at checkout depending on your location and local regulations.
Can I pay securely for my order
Yes. Our website is 100% SSL certified, and our payment provider, STRIPE, is fully secure. Your payment and personal data are protected, so you can order with confidence.
How are prints packaged?
Prints are carefully packaged to prevent damage. We use protective sleeves, sturdy mailers, or tubes depending on size.
Is the packaging eco-friendly?
Whenever possible, we use recyclable and environmentally responsible packaging materials.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number by email.
Do you accept returns?
Because prints are made to order, we generally do not accept returns unless the item arrives damaged or incorrect.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We’ll replace or refund your order as appropriate.
Can I cancel my order?
Orders can be canceled only if they have not entered production. Contact us as soon as possible.
Can I resell your prints?
No. Our products are for personal use only unless a commercial license is explicitly provided.
Can I use your artwork on social media?
Yes, for personal sharing only. Credit is appreciated but not required.
Can I send a print as a gift ?
Absolutely! You can ship directly to the recipient. Prices are not included in the package.
How do I place gift order ?
Visit the website of the retailer you prefer. Choose the gift you want to order and add it to your cart. During checkout, provide the recipient's shipping details and include a gift message if offered. Complete your payment to finalize the order.
Do I need an account to order?
No, guest checkout is available.
Is my personal information safe?
Your personal information is safe with us. Our website uses SSL protection to encrypt data, ensuring secure connections. Additionally, our payment provider, Stripe, employs the highest levels of security for online payments, giving you peace of mind when making transactions.
Your office doesn't have to feel like every other office. Unique PRINTS. Limited runs.
We offer two versions of our prints: one ready to hang with a frame and the other rolled in a tube using Hahnemuhle paper. This allows you to choose the option that best suits your needs for display or storage.
Yes. All prints from PRINTS by Diana&Lucas Photography are produced using premium materials and fade-resistant inks designed for long-term display.
Each order from PRINTS by Diana&Lucas Photography is carefully packaged using protective materials to ensure it arrives in perfect condition.
All prints are made to order. PRINTS by Diana&Lucas Photography accepts replacements or refunds only in cases of damage or production error.
Only the Archive Paper Matte option comes with frames included. Other options do not include frames.
Colors may vary slightly due to screen calibration. PRINTS by Diana&Lucas Photography uses professional printing processes to ensure the closest possible color accuracy.
Thank you for visiting our website and your interest in our creative services. We would love to hear from you and discuss how we can bring your vision to life.
Thank you for visiting PRINTS by Diana and Lucas Photography.
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