Frequently Asked Questions

Who is responsible for my personal data?

Your personal data is processed by Diana & Lucas Photography, the legal business entity and parent company operating all associated brands, including PRINTS, LEARNING, and PRESET by Diana & Lucas Photography. All brands operate under the same legal structure and data protection standards, and all data is managed in accordance with EU data protection laws.

Where is my data processed and stored?

All orders and services are processed from our office in Poland, within the European Union. Your personal data is handled under GDPR-compliant systems and may be securely processed using trusted third-party services. Where data is transferred internationally, appropriate safeguards are in place to ensure continued protection.

Do you operate legally worldwide?

Yes. Diana & Lucas Photography operates worldwide, providing artistic, educational, and digital services internationally. All products and services are developed and licensed under EU law, and we do not knowingly offer or provide services that violate the laws of the countries in which we operate. We maintain ethical business standards and lawful practices across all regions.

What rights do I have over my personal data?

Depending on your location, you have the right to access, correct, or request deletion of your personal data, withdraw consent, restrict or object to processing, and request data portability (GDPR). You can exercise these rights at any time by contacting us through our website contact form, and we will respond within the timeframes required by law.

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Feedback from our customers :

Martyna Wawrzyniak

Poland

"Came across their work at an small exhibition while on holiday in Thailand and ordered the Wildlife and Nature for my Warsaw flat when I got back home. I always wanted tropical plants and that kind of lush greenery printed and framed at home, but it was nearly impossible to find someone working at this level thematically. The way light comes through the trees is just… calm. Exactly what I needed. Print quality is better than I expected, details you only notice after a few days of living with it. Shipping took 8 days. Would love more frame options, but the photo itself is worth it.”

Katrin van Beek

Netherlands

“Third fine art print I’ve bought and honestly the best one. The light in this piece changes through the day, morning vs evening it almost looks like two different works. Arrived in Amsterdam in 5 days, packed really well. Very happy with it.”

Jeffrey Alder

United Kingdom

“I specify art for clients professionally, so I’m picky. Diana and Lucas photographs are the ones I keep coming back to, the depth and texture is something clients consistently react to, often assuming it’s a painting. Delivery to London reliable, around a week. One client’s husband said it made the whole room ‘feel more considered.’ That’s the kind of feedback that matters.”

Laura Vetter

Germany

“We went with the black and white industrial series for our Berlin place. Geometric, precise, endlessly interesting to look at. The tonal range in the shadows is impressive, nothing gets lost. Delivered to Munich in 5 days with proper tracking. Bought from a few fine art photographers before, these stand out.”

Krzysztof Koral

Poland

“Got compliments on our first piece so added a mountain and water landscape for our bedroom. The way they capture the water, it looks still but you almost sense it moving, like the surface is breathing. Against the scale of the mountains it’s hard to put into words. Waking up to it every morning gives the room a completely different feel. Took about 4 days to deliver, faster than I expected. Only issue is positioning it away from window glare, but that’s our problem not theirs.”